Designation: Team Leader – Office Assistant

Department: Operations – Class coordination

Roles and Responsibilities:

1. Team Leadership & Supervision

• Lead, mentor, and supervise a team of office assistants or coordinators.
• Delegate tasks and monitor performance to ensure productivity and quality standards.
• Conduct regular team meetings to discuss goals, updates, and improvements.

2. Administrative Support

• Perform high-level administrative tasks such as calendar management, correspondence handling, document maintenance, and filing.
• Support executives with scheduling, travel arrangements, and coordination.
• Ensure that office supplies, systems, and equipment are well-maintained.

3. Workflow & Process Management

• Organize and prioritize workload for the team.
• Identify inefficiencies and recommend process improvements.
• Ensure that procedures are align with company policies and regulations.

4. Communication & Coordination

• Act as the primary point of contact for internal and external administrative communication.
• Liaise between departments to facilitate smooth communication and task follow-ups.
• Manage conflict or issues within the team and escalate when necessary.

5. Reporting & Documentation

• Maintain accurate records, reports, and documentation related to operations.
• Prepare status reports for management on team performance.

Skills & Qualifications:

• Strong organizational and time-management skills. Ability to manage multiple priorities and lead a team effectively.
• Excellent communication (written and verbal).
• Proficiency in MS Office Suite (Word, Excel, PowerPoint)